Returns & Exchanges

At David's Cookies, we strive for perfection in every bite, but due to the perishable nature of our fresh-baked goods, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or incorrect, please contact our customer service team within 14 days of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your package for any visible damage or discrepancies in the items received compared to your order confirmation.

• 2.
  Contact Customer Support

  Reach out to our team at 1-800-338-5847 or via email with your order number and clear photos of the product and packaging if there is an issue.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 24-48 business hours to determine eligibility for a refund, credit, or reshipment.

• 4.
  Resolution and Delivery

  Once approved, we will process your replacement order immediately or issue a credit to your original payment method, ensuring you get the treats you deserve.